Responsible business

Key performance indicators

Table of Key Performance Indicators - EMEA

All figures are as at 31 December

Responsible Partner
2021
2020
2019
2018
2017
Responsible Partner
Customer Satisfaction (post-call satisfaction survey)
97%
98%
97%
97%
95%
Quality of service
Good (3 out of 4 stars)
Good (3 out of 4 stars)
Good (3 out of 4 stars)
N/A
N/A
Percentage of funds providing “good” or “outstanding” value
62%
75%
51%
N/A
N/A
Percentage of funds with lower fees vs. competitors1
64%
65%
50%
N/A
N/A
Responsible Investor
Total number of shareholder meetings2
5,990
1,026
1,022
1,123
1,231
Percentage of meetings where at least one vote against management
47%
Numbers of Article 8 & 9 Funds3
20
Responsible Employer
Number of training hours per employee per year
7
12
11
13
12.5
Employee engagement survey response rate
88%
77%
86%
72%
89%
Women on company board4
27%
36%
44%
45%
40%
Women on Business Management Committee (Exec-Co)
38%
33%
36%
42%
40%
Women in senior management (Executive level)
17%
18%
18%
20%
17%
Women investment professionals
35%
35%
32%
26%
27%
Women employees in total
39%
39%
39%
37%
36%
Gender pay gap5
Mean: 27.5%
Median: 24.9%
Mean: 29.2%
Median: 27.5%
Mean: 30.4%
Median: 27.8%
Mean: 30.9%
Median: 25.4%
Mean: 29.1%
Median: 25.4%
Bonus pay gap5
Mean: 63%
Median: 59%
Mean: 61.2%
Median: 62.4%
Mean: 68.7%
Median: 65%
Mean: 68.2%
Median: 59.3%
Mean: 69.1%
Median: 66.4%
Responsible Citizen
Corporate donations to charity6
£357,233
£299,067
£266,754
£256,737
£252,590
Employees participating in payroll giving (UK only)
5.15%
4.90%
4.30%
4.50%
3.40%
Employees taking part in organised volunteering
< 5%
c.10%7
50%
49%
49%
Tonnes of CO2 emissions per FTE: Scope 1, 2 and 3 (market based)8
2.13
2.41
3.39
1.65
1.41
Water use (m3)
649
568
1,252
1,233
1,109

1 TISL UK domiciled retail fund range

2 Source: Stewardship Report. 2021 figure reflects shareholder meetings voted at by our global investment teams

3 Including all European domiciled funds under the Columbia Threadneedle group of companies

4 Threadneedle Asset Management SARL

5 Threadneedle Management Services Limited is the UK employing entity for Columbia Threadneedle Investment’s UK business. Pay gap data is based on hourly rates as at 5 April, bonus gap data is for the 12 months to 5 April

6 Comprises donations from Columbia Threadneedle Foundation and additional corporate donations

7 During the calendar year 2020 and 2021, our organised corporate volunteering was impacted by Covid-19 lockdowns and remote working

8 The carbon intensity has increased in 2021 since we have included staff commuting and working from home emissions to the carbon footprint